IMPORTANT: Shipping options & delivery times have changed and customer service response time has been affected by high order volume.Local True Value Stores Are Open and Ready to Help ❯

Order Status & Details

When will I receive my Ship-to-Home order?

Existing Ship-to-Home deliveries are taking longer than usual due to high order volume. Expected UPS delivery is 7 to 10 business days.

When will I receive my Ship-to-Store order?

In the 48 contiguous states, your order will arrive at your selected store within 3 to 8 business days. In Alaska and Hawaii, it will arrive within 15 to 30 business days. Once the store receives your order and checks it in, you will receive an email that your order is ready for pickup. If you do not receive the email or if you need assistance with your order past that timeframe, please contact your store.

Note: Business days are Monday through Friday, excluding federal and state holidays in the United States.

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