Shipping Information

Ship-to-Home Orders

Our apologies, but Ship-to-Home ordering is currently unavailable.

Ship-to-Store Orders

Shipping is always FREE with Ship-to-Store ordering.

Here's how it works:

  • As you shop, eligible items will have the Ship-to-Store option clearly marked.
  • You will be prompted to select your local store by entering your zip code.
  • Select a store from the list of nearby participating stores.
  • After you complete your order, you will receive these emails:
    • Order confirmation email: We've received your order.
    • Pick-up confirmation email: Your order is available for in store pick-up.

Please note: Some items may offer only one shipping method or have shipping restrictions because of the material or restrictions on shipping to your location. Not all True Value stores participate in our Ship-to-Store program. Therefore, your option(s) for in store merchandise pick-up locations may not necessarily include your closest True Value hardware store.

When will I receive my Ship-to-Store order?

In the 48 Contiguous States

Your order will reach the store within 3–10 business days. Business days are Monday–Friday, excluding federal and state holidays within the United States.

In Alaska & Hawaii

Your order will arrive at the store within 15–30 business days. Business days are Monday–Friday, excluding federal and state holidays within the United States. Note that the store may charge a separate handling fee. Call store for details.

Picking up your order:

When picking up your Ship-to-Store merchandise at your True Value store, you must present:

  • Your printed order confirmation, which includes your order number.
  • A government issued photo ID.
  • Any questions you may want to ask a Hardwarian about upcoming projects

You have 30 days from the date of purchase to pick up your order. If you do not pick up your order within that time, it will be returned to our warehouse and a full refund will be issued.

Who can pick up your order:

The person whose name appears on an order's billing address is listed by default as the pickup person for Ship-to-Store orders. If you would like your Ship-to-Store order to be picked up by someone else, you can add his or her first and last name during checkout.

Ship-to-Home Orders

Ship-to-Home ordering has been temporarily stopped.

SHIP-TO-STORE ordering is not available in these states: CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT.

SHIP-TO-STORE is available in some parts of these states: IN, KY, OH, MD, MI, NC, VA, WV and DC. Please enter your zip code or city to find available stores.

SHIP-TO-HOME ordering has been temporarily suspended.

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